Tom Wilson
MARINE INSURANCE
Insurance Claims
At KWW we understand that the payment of claims is THE reason Insureds buy insurance.
The ability to handle claims swiftly and effortlessly is one of the means with which we like to showcase our “full service” approach to business. However, claims for different classes are handled in different ways. In P&I, for instance, each of the P&I specialists oversees the handling of all contentious claims affecting the clients for whom he is responsible or those where the
client prefers to seek recovery through KWW rather
than directly with the Club (the traditional approach).
In other business classes our claims handlers work closely with our brokers to facilitate the claim process and to ensure a satisfactory result. There is a distinction between the claims handling role of the broker in different markets. Our emphasis is on making the process, however it is dressed up, as smooth and satisfactory as possible. There is no better way to irritate a client than to underperform on his behalf in the critical area of Claims.