Our Accounts and Broker Technical Service Teams, all of which are on-site and not in a “regional office”, will produce documentation for clients within 24 hours or less in case of emergency.  There will be no long, embarrassing intervals between confirmation by email and the vital paper work arriving on the client’s desk.  By processing business so efficiently we can remain on top of the duty to pay underwriters promptly.  By paying underwriters promptly we gain their trust and our reward is their support in giving us a trading advantage over our competitors.  It’s what our friends in the USA would call a “no-brainer”!